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HOME REGIONS Russia & CIS › Merlion boosts service centre network

Merlion boosts service centre network

by Stuart Wilson, Monday 8 June 2009

Russian IT channel powerhouse Merlion has boosted its network of service centres to 52, with the recent addition of eight new locations. The Merlion ‘Computer Clinics Network’ focuses on providing quality service and support for existing IT products, providing a viable alternative to purchasing new equipment.

In the current economic climate, Merlion reckons that service and support has become more important for customers in Moscow and across Russia as a whole. The eight latest locations for Merlion service centres were Omsk, Liski, Tyumen, Frolovo, Cheboksary, Chelyabinsk, Shadrinsk and Uchaly.

Merlion’s service centre network now employs more than 400 engineers offering diagnostics and repair of a wide range of kit including desktops, notebooks, printers and digital equipment. The project now covers the entire Russian Federation with the exception of the Far East District. Merlion plans to cover this area too in the near future.

Dmitry Igorevich Abdrakhmanov, head of the Merlion ‘Computer Clinic’ in Uchaly, the Republic of Bashkortostan, said: “Until recently, in Uchaly there were no authorised service centres, which was very inconvenient for consumers and sellers of computer and office equipment. In case of a guarantee issue, the [consumers and sellers] had to independently address service centres, the nearest of which was located in Magnitogorsk, 100 km away, or address suppliers directly.”

Channel development in Russia & CIS has become a whole lot easier in 2009 with the launch of the first ever DISTREE IT Channel Week from June 17th to 19th in Moscow. The event unites Digital Consumer Channel (DCC) with Digital Business Channel (DBC) in one super sized event, letting vendors and channel partners achieve more in a shorter period of time. See www.dcc-cis.com for more details.

DISTREE IT Channel Week brings together the two premier events for channel development in Russia & CIS. The event will take place at Moscow Country Club and includes a compelling mix of pre-scheduled one-on-one meetings, conference sessions, awards, evening functions and networking opportunities.

DISTREE IT Channel Week – including both DBC & DCC - is organised and managed by DISTREE Events, a Paris-based company that has helped vendors engage with channel partners in markets across EMEA for more than a decade.

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April, 2020

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