April 10, 2020

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iCore signs IBM reseller agreement

by Stuart Wilson, Friday 9 May 2008

UK-focused IT management consultancy iCore has signed a reseller agreement with DNS Arrow for IBM Maximo asset management solutions and IBM’s service desk product, Tivoli service request manager. This is the first software application that iCore will resell in its ten-year history and builds on the existing reseller base for IBM’s asset and service management solutions.

Greg Lake, chief executive at iCore, stated: “We have always positioned ourselves as IT agnostic focusing as we do on bringing value to our customers through our extensive consultancy experience. However, with IBM Maximo asset management software and Tivoli service request manager, we have a tremendous opportunity to bring our clients world class asset management and service desk solutions that will seamlessly integrate into many of the service management projects we are currently involved in.”

iCore has signed the reseller agreement with DNS Arrow, a specialist IT distributor. DNS Arrow, which focuses on enterprise-class solutions and services in data storage, network security and software infrastructure, has close alliances with a number of major vendors. Working alongside its reseller base, DNS Arrow claims that it can deliver innovative solutions from initial consultation, planning and design, through engineering build to implementation.

IBM Maximo software is a comprehensive asset lifecycle and maintenance management application. Built on a single software platform, IBM Maximo asset management delivers a comprehensive view of all asset types in an organisation, including production, facilities, transportation and IT assets. Tivoli Service Request Manager is part of a unified product suite for asset and service management

Lake continued: “Our extensive consultancy experience in service management has been forged on our innate knowledge of the entire IT operations lifecycle. IBM’s asset and service management solutions will greatly enhance our offering, further enabling our customers to make informed decisions on their asset base to gain maximum return on their investments.”

iCore works with many blue chip clients including Barclays, BP, The Home Office, the Bank of England, Royal Bank of Scotland, the FSA, BT and EWS Railways.

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