February 28, 2020

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HOME REGIONS Africa › Roan takes on Oki spares role

Roan takes on Oki spares role

by Stuart Wilson, Friday 4 July 2008

Roan Systems has been appointed as an Oki spares distributor and authorised service provider (ASP) in South Africa. Roan, which has more than a decade’s experience in printer sales, consulting, service, maintenance and repairs, will maintain and repair the entire range of Oki products including kit that is covered by warranty.

Frikkie Koegelenberg, managing director at Roan Systems, said: "This appointment is a natural evolution for Roan Systems as we have a strong printer technical services background. In addition, we have a national footprint with offices in Johannesburg, Durban and Cape Town, and are ideally positioned to service the needs of resellers that require an Oki ASP and spares distributor."

Roan Systems sells, supports and maintains a variety of printer brands and products. The company had to meet stringent criteria in order to qualify as a suitable ASP and spares distributor.

Emile Pitout, technical manager at Oki South Africa, said: "Roan Systems were the ideal partner to appoint as ASP and spares distributor due to their experience in not only Oki printers but their general expertise and knowledge of the printer market. Roan was also already handling their own maintenance and repairs for the Oki range of printers sold to their client base and therefore had exposure to our technology and offering. Currently, Roan Systems is the only company that can support, maintain and repair Oki’s line printers.”

“We now have an ASP and spares distributor with a national footprint, which was a key consideration for us with this appointment. Another plus is the fact that Roan Systems has also made inroads into sub-Saharan Africa, providing us with the opportunity to look towards ASP and spares distributor appointments in this region,” added Pitout.

Roan Systems will not only offer a walk-in service but also provide onsite services to customers. This is crucial for OKI partners’ service level agreements (SLAs) where Roan Systems will deliver underlying service and support. The contracts are negotiated individually and incorporate the clients’ appropriate lead times.

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